Knowledge Base Software
PHPKB knowledge base software is our flagship product. It is a knowledge management software to locate, capture and share information with your website users or internal staff. This powerful and robust knowledge base software allows you to create your own knowledge base within minutes. PHPKB is extremely user friendly and the most comprehensive system of it's kind on the market. Some of the largest and most respected companies, universities and government organizations in the world use PHPKB knowledge management software to share knowledge, reduce customer support and cut staff training costs.
PHPKB Knowledge Base Software allows you to share information with your users from your website or Intranet with an enterprise-grade knowledge base, reducing customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems such as shared folders and paper documents.
Powerful & Fully Featured Knowledge Management Software
Staff, customers and partners can access information locally or over the Internet and PHPKB's powerful group-based permission architecture makes it easy to share knowledge with only the people or groups you choose. Already in use by over 1,000 small businesses, universities, non-profits and enterprise organizations, PHPKB Knowledge Management Software can be used to:
1. Improve Customer Support
The web-based self help interface makes it easy for customers to find answers to their own problems instead of submitting emails or calling your support department. Your knowledge base can also be integrated into your contact and/or support forms to provide instant answers to customer's questions as they type, thus improving quality of customer support and reducing support time.
2. Document Sharing
Whether your staff are in one physical location or one hundred, PHPKB makes it easy for them to share, search, rate and print company documents, procedures and more. Forget email or network file servers since everyone has access to the same single version of a document from the same location.
3. Eliminate Staff Training Time
By providing new staff members with a list of company-wide policies, procedures and how-to guides to read in your knowledge base, they can be up and running quicker. You reduce staff training time significantly and give new staff members a "hands on" approach to learning.
To learn more about PHPKB knowledge base software, please visit the PHPKB Website. You can try the online demo or see answers to common questions. To speak with a sales representative, please contact us.